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FAQ (Frequently Asked Questions)

SHOPPING INFORMATION

1) What products are available online?

2) Can I purchase or redeem gift certificates online?

3) Can I order by telephone?

4) May I order catalog items online?

5) What forms of payment are accepted for online purchases?

6) What kind of browser do I need to make online purchases from DeVine?

7) Will DeVine send an order confirmation via email?

8) How can I find out the status of an order placed online?

9) Return Policy / Changing or canceling an order

10) Shipping




1) What products are available online?


2) Can I purchase or redeem gift certificates online?
Sorry, there are no gift certificates available at this time.


3) Can I order by telephone?
Yes, you may call 732-751-0500, ext 22.


4) May I order catalog items online?
Most of our products are available online, however only clearance items are available to the general public. All current product lines are only available through our retail accounts. If you are interested in current product, please use our Store Search Tool (Click here) to find a store near you to make a purchase.


5) What forms of payment are accepted for online purchases?
Visa, Mastercard, and American Express.


6) What kind of browser do I need to make online purchases from DeVine?
If you are using older versions of these browsers (including Internet Explorer 3.0 or earlier, Netscape Navigator 3.0, AOL 3.0 or earlier, or Web TV) you may experience technical difficulties with online ordering. You can check the version of the browser you are using by clicking on the item "About" under the Help menu (or icon). Sorry, this site is not optimized for Netscape 6.0 as this browser runs differently than other versions of the Netscape browsers.


7) Will DeVine send an order confirmation via email?
Yes, we will send it to the e-mail you enter when checking out.


8) How can I find out the status of an order placed online?
We are currently developing a system to let you check the status of your order online. Until that tool is completed, you may check the status of your order by e-mailing: info@devinecorp.net, and putting in the subject line of your message "Order Delivery Status Inquiry".


9) Return Policy / Changing or canceling an order
If you are not completely satisfied with your purchase you may return any unused merchandise within 30 days of receipt of the item. You must contact us for a return authorization #. All returns without this number can not be credited. Email us at info@devinecorp.net or call 732-751-0500, x22, to obtain your number.

Your credit card will be credited for the price of the merchandise and any taxes when we have received and processed your returned item. The customer remains responsible for both outgoing and incoming shipping charges. Make sure you pack and insure the items properly in case there is damage when you return them.

Please note that credit card companies vary on the time it takes for credit to appear on their customers' records. Please allow one to two billing cycles for the refund to appear on your statement.


10) Shipping Policy
We ship all products by FedEx ground. In stock merchandise is usually processed and shipped from our warehouse within 2 business days of the day the order was placed. If the merchandise you have selected is not currently in stock or if we need to confirm availability, DeVine Corporation will send you an e-mail with expected ship time. All orders are subject to credit approval. Business Days: "Business Days" refers to Monday-Friday, excluding holidays.

Shipping charges are $5 plus 10% of the product purchase total. (Shipping charges are not calculated on top of any applicable taxes.)



DeVine
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Mon - Fri  (9:00 - 5:00)
1-732-751-0500

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DeVine Corporation
Customer Service Department
1345 Campus Parkway A4
Wall Township, NJ 07753


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