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FAQ (Frequently Asked Questions)

SHOPPING INFORMATION

1) What products are available online?

2) Can I purchase or redeem gift certificates online?

3) May I order catalog items online?

4) What forms of payment are accepted for online purchases?

5) What kind of browser do I need to make online purchases from DeVine?

6) Will DeVine send an order confirmation via email?

7) How can I find out the status of an order placed online?

8) What is DeVine Corporation’s return policy?

9) How can I change or cancel an order?

10) How will my order be shipped?

11) To what countries can orders be shipped?

12) How are pricing changes and mistakes handled?




1) What products are available online?


2) Can I purchase or redeem gift certificates online?
Sorry, there are no gift certificates available at this time.


3) May I order catalog items online?
Most of our products are available online, however only clearance items are available to the general public. All current product lines are only available through our retail accounts. If you are interested in current product, please use our Store Search Tool (Click here) to find a store near you to make a purchase.


4) What forms of payment are accepted for online purchases?
Visa, Mastercard, and American Express.


5) What kind of browser do I need to make online purchases from DeVine?
If you are using older versions of these browsers (including Internet Explorer 3.0 or earlier, Netscape Navigator 3.0, AOL 3.0 or earlier, or Web TV) you may experience technical difficulties with online ordering. You can check the version of the browser you are using by clicking on the item "About" under the Help menu (or icon). Sorry, this site is not optimized for Netscape 6.0 as this browser runs differently than other versions of the Netscape browsers.


6) Will DeVine send an order confirmation via email?
Yes, we will send the order confirmation to the e-mail address you enter when checking out.


7) How can I find out the status of an order placed online?
We are currently developing a system to let you check the status of your order online. Until that tool is completed, you may check the status of your order by using our Contact Us form, and titleling your message "Order Delivery Status Inquiry".


8) What is DeVine Corporation’s return policy?

Specials Pages - General Public Only
This section is devoted to selling special discounted items, temporary overstocks, merchandise that is no longer offered in the U.S. market.

ALL PURCHASES MADE FROM OUR SPECIALS PAGE ARE FINAL SALE.
We will of course always replace merchandise that was chipped, broken, or damaged during delivery. Damage claims must be made within 21 business days. Original packaging must be saved for inspection by carrier. Please use our Contact Us form or call (732)-751-0500 x102 if your order was damaged during delivery. IF A REFUND IS REQUESTED FOR WHATEVER REASON AND GRANTED, A 20% FEE WILL BE DEDUCTED FROM THE REFUND.


Outlet Store - General Public Only
This section is devoted to selling factory seconds at dramatic discounts. Factory seconds have slight surface scratches on the glaze or gold/platinum banding. These imperfections would be the same after light use and are perfectly acceptable for home use. They are not chipped or cracked; we do not sell damaged merchandise.

ALL PURCHASES MADE FROM OUR OUTLET STORE PAGE ARE FINAL SALE. NO EXCEPTIONS.

We will of course always replace merchandise that was chipped, broken, or damaged during delivery. Damage claims must be made within 21 business days. Original packaging must be saved for inspection by carrier. Please use our Contact Us form or call (732)-751-0500 x102 if your order was damaged during delivery.


Retailers Pages - Retailers ONLY
If you are not completely satisfied with your purchase you may return any unused merchandise within 30 days of receipt of the item. Returned packages must have a Return Authorization Number (RA#) on the outside of the box in order to be processed. All returns are subject to a 20% restocking fee. After we process the return your account will be credited for the cost of the merchandise, less the 20% restocking fee (if applicable). The retailer remains responsible for both outgoing and incoming shipping charges. Make sure you pack and insure the items properly to prevent damage to the items when you return them.

All claims for breakage, damage, shortage, or loss in transit must be placed by the dealer with DeVine Corporation within 15 days of the receipt. Dealer must keep all original packaging until an inspection has been made or waived. Failure to do so will void any claim. DeVine Corporation will file a claim payable to DeVine Corporation and replace the damaged items at charge. All claims must be filed immediately upon receipt of shipment. All claims not filed within 15 days will be denied.

To receive an RA# or to place a claim please use our Contact Us form or call us at (732)-751-0500 x102.

9) How can I change or cancel my order?
Specials page: If for any reason you need to change or cancel your order, please use our Contact Us form or call (732)-751-0500 x102. Any additions to your order MUST be placed online. Any request to change or cancel an order that has already been shipped will be denied.

Retailer page (Retailers ONLY): If for any reason you need to change or cancel your order, please use our Contact Us form or call (732)-751-0500 x102.


10) How will my order be shipped?
Items may be shipped via FedEx, UPS, or USPS. In stock merchandise is usually processed and shipped from our warehouse within 2 - 5 business days (Monday- Friday) of the day the order was placed. If the merchandise you have selected is not currently in stock or if we need to confirm availability, DeVine Corporation will send you an e-mail with expected ship time. All orders are subject to credit approval.

Shipping charges for general public customers are $5 in handling fees plus 10% of the product purchase total.

If you place a general public order from our Specials page, you will receive an e-mail when your order ships that includes tracking information. Please make sure that the e-mail address you provide is accurate. If you do not receive this e-mail within 5 business days of the time you place your order, please use our Contact Us form or call (732)-751-0500 x102.


11) To what countries can orders be shipped?
You can make online orders for shipment to the United States and Canada. To place an order that will be delivered to another country, please call (732)-751-0500 x102, or please use our Contact Us form.


12) How are pricing changes and mistakes handled?
DeVine reserves the right to change prices at anytime and reserves the right to change pricing mistakes.



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DeVine Corporation
Customer Service Department
1345 Campus Parkway A4
Wall Township, NJ 07753


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